Product Support Advantage is a modular consulting package designed to help OEMs, shipyards, and operators build durable, strategic support systems across the product lifecycle. Whether you are launching a new vessel or improving support for an existing fleet, this service delivers practical solutions backed by real-world experience across commercial, SAR, and defence sectors.

What It Solves

When product support lacks structure, the results are predictable
• Warranty overload
• Misuse and human error
• Operational downtime
• Customer dissatisfaction

Product Support Advantage helps you build a foundation that prevents failure, enhances maintainability, and keeps your customers operational and loyal.

What’s Included

This service is modular. You can select individual components or implement the complete package depending on your needs and product maturity. It includes

• Product support strategy and planning
• Maintainability and supportability analysis
• Maintenance strategies and planning
• Operating and maintenance manuals
• Spare parts catalogues and provisioning
• Corrosion prevention and control planning
• Reliability and availability analysis
• Logistics and lifecycle support planning
• Maintenance training programs

I use proven methods and frameworks, not rigid templates, to tailor the best-fit solution for your operational and commercial goals.

Who It’s For

This service is ideal for
• Marine OEMs and shipyards developing new systems or vessels
• Operators requiring high availability and reliable field support
• Design teams that want to ensure supportability from the start

Maximum value is achieved when support is considered early during product development. The modules are equally valuable post-launch for ongoing improvement or troubleshooting.

The Outcome

With Product Support Advantage, you gain
• A clear, adaptable product support strategy
• Reduced downtime and risk of human error
• Improved reliability and operational performance
• Increased revenue from spare parts and support services
• Stronger customer relationships and long-term retention
• Less time spent on reactive problem-solving and more time focused on continuous improvement

Why Work With Me

I am not here to sell you a fixed model or push a predefined method. I bring a wide toolkit of strategies, frameworks, and technical insight, and together we choose the right one to serve your needs and your customer’s expectations. My approach is independent, unbiased, and grounded in hands-on experience supporting complex marine systems around the world.

Let’s Build a Support System That Works at Sea

If your customers expect high uptime and operational readiness, your support system cannot be an afterthought.
Let’s make it a competitive advantage.