Reduce Warranty Costs. Boost Aftersales Revenue. Build Customer Trust.
I help marine OEMs and shipyards design product support systems that reduce risk and improve reliability.
Together we can achieve your goals.
Aftersales is where repeat business is won or lost.
Typical aftersales pain points include:
Warranty costs exceeding 10% of sales revenue
Customer dissatisfaction leading to lost repeat sale and high marketing costs
Overloaded aftersales teams with high staff turnover
Testimonials
Service Contract Analysis for P-12 Hydrofoil
Thank you for your excellent support. Your structured approach to classifying spare parts improved consistency, enhanced customer satisfaction, and helped reduce our risk and liability.
Support Documentation for P-12 – Electric Hydrofoiling Ferry
We engaged Ben Landgren to create manuals for our P-12 ferry. From start to finish, he was professional, thorough, and demonstrated a deep understanding of both our products and our specific needs.
His work was instrumental in completing the user manuals on time with minimal input required from our team. Thanks to his expertise, we had all the necessary product documentation ready for timely delivery.
I highly recommend Ben Landgren to any organization looking for high-quality, professional product support manuals.
Ballast Water System Integration
Salmon Marine first worked with Performansea on a ballast system integration project, and we were blown away by their professionalism and their standard of work. We have collaborated on several projects since, and the depth of knowledge and experience at Performansea have been invaluable. Ben is very easy to work with, and we look forward to working with him again in the future.
About PerformanSea
Ben Landgren, MSc, CEng, MRINA
PerformanSea is a company by Ben Landgren. Ben is a graduate (MSc) of Newcastle University in Marine Engineering with bachelor’s degree in Yacht Design and Production. Ben is a member of Royal Institution of Naval Architects and Modelica Association.
Ben has been working in the commercial marine industry since 2012. His roles include Design and R&D Engineer, Aftersales Manager, Member of Board
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